Guidelines for returns, exchanges and refund processing
Thank you for shopping at LUMINA AUTO PARTS. We value your satisfaction and strive to provide a smooth and reliable shopping experience. If you are not completely satisfied with your purchase, we are here to help.
We accept returns within 15 days from the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and accompanied by the original sales receipt or order confirmation.
Once we receive your return and inspect the item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that the refund amount will exclude any shipping charges incurred during the original purchase.
If you would like to exchange your item for a different size, color, or model, please contact our customer support team within 15 days of receiving your order. We will provide further instructions on how to proceed with the exchange.
Certain items are non-returnable and non-refundable. These include:
If your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or issue a refund depending on your preference and product availability.
You are responsible for paying the shipping costs for returning an item unless the return is due to our error, such as a wrong item shipped or a defective product. In such cases, we will provide a prepaid return shipping label.
Refunds and exchanges will be processed within 7 business days after we receive your returned item. Please allow additional time for the refund to appear in your account, depending on your payment provider.
If you have any questions or concerns regarding our Refund Policy, please contact our customer support team using the contact information on our website. We are here to assist you and ensure your experience with us is fair and transparent.